Privacy Policy

Privacy Policy

Last updated: 3 August 2026

Crowned Hair, operated by The Regular Line (sole proprietorship), is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

1. Information We Collect

We collect information you provide when placing an order or contacting us, including:

  • Full name and surname
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely by our payment provider — we do not store card details)

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate about your order status and delivery
  • Provide customer support
  • Send marketing communications (only with your consent)
  • Improve our website and services
  • Comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share your data with:

  • Courier and logistics partners (to fulfil deliveries)
  • Payment processors (to process transactions)
  • Marketing platforms (only with your opt-in consent)

4. Data Security

We implement reasonable security measures to protect your personal information, including SSL encryption on our website. However, no method of transmission over the internet is 100% secure.

5. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to the processing of your data for marketing purposes
  • Lodge a complaint with the Information Regulator

6. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage cookie preferences through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

8. Contact

For privacy-related queries or to exercise your POPIA rights, contact:
The Regular Line
Email: customersupport@vellani.store