Shipping Policy
Shipping Policy
Last updated: 3 August 2026
Crowned Hair (operated by The Regular Line) ships across South Africa. Here’s everything you need to know about getting your hair delivered.
1. Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You will receive a confirmation email with tracking information once your order has been dispatched.
2. Delivery Times
| Region | Estimated Delivery |
|---|---|
| Gauteng (JHB, PTA) | 2–4 business days |
| Western Cape (CPT) | 3–5 business days |
| KwaZulu-Natal (DBN) | 3–5 business days |
| Other provinces | 4–7 business days |
Delivery times are estimates and may vary due to courier volume or unforeseen circumstances.
3. Shipping Rates
- Free shipping on orders over R1,500
- Standard shipping: R99 flat rate
4. Order Tracking
Once your order ships, you’ll receive an email with a tracking number and link. You can also check your order status on our website.
5. Failed Deliveries
If delivery is attempted and no one is available, the courier will attempt redelivery or hold the parcel at a collection point. Additional delivery attempts may incur extra charges.
6. Incorrect Address
Please ensure your shipping address is correct at checkout. The Regular Line is not responsible for orders delivered to an incorrect address provided by the customer. Re-shipping costs will be at the customer’s expense.
7. Lost or Damaged Parcels
If your parcel is lost or arrives damaged, contact us at customersupport@vellani.store within 48 hours with your order number and photos of any damage. We will work with the courier to resolve the issue.