Refund & Returns Policy

Refund & Returns Policy

We want you to feel completely comfortable trying EMSense. Every order is backed by our 30-Day Money-Back Guarantee.

Our 30-Day Money-Back Guarantee

If you are not satisfied with your EMSense Triple Therapy Foot Massager for any reason, you may request a refund within 30 days of receiving your order. To keep things simple, in most cases you do not need to send the item back — you keep the product and we issue your refund.

How to request a refund

Email us at support@emsense-za.store or use our Contact page within 30 days of delivery, and include your order number, the email used to order, and a brief note. We aim to respond within 2 business days and process approved refunds within 5–10 business days to your original payment method.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or incorrect, contact us within 7 days of delivery with a photo and we will arrange a free replacement or full refund, with no return shipping cost to you.

Your rights

This policy is in addition to, and does not limit, your rights under the South African Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).

EMSense South Africa is a brand operated by The Regular Line, Blouberg, Cape Town, South Africa.